About Janet M. Letourneau, President, MBA, CPBA

With over 20 years of experience, Janet founded Peak Performers nine years ago and has spent her career serving customers and motivating customer service teams to consistently “raise the bar” toward service improvement.  As a former customer service manager, Janet has re-structured and groomed customer service teams in assorted industries: banking, recreation, manufacturing, distribution, and electronics.   Her firm is SOMWBA certified by the Commonwealth of Massachusetts.

Janet’s practical hands-on experience, coupled with her dynamic presentation skills, instantly raise the audience’s awareness for superior service and leadership practices.  She readily shares her observations and experiences of service, leadership and management along with her successes and failures.  Participants and attendees automatically sense her passion and enthusiasm for all aspects of customer service and leadership.

Janet served Junior Achievement of Rhode Island as a volunteer Project Business Consultant, instructing Junior High students in business economics for a number of years.  In addition, she presented at the “Leadership 2000 Conference” at Providence College; her topic was “Situational Leadership”.  Other speaking engagements include the American Society for Quality, the Association of Information Technology Professionals, the American Marketing Association, the Human Resources Association of Attleboro, the Center for Women and Enterprise, Human Resources Management of Rhode Island, The Foremen’s Club and a host of other organizations and associations.

Janet is an adjunct marketing instructor at Rhode Island College and Roger Williams University.   She is a Bryant University graduate, holding both bachelor and graduate degrees in business administration with a concentration in marketing. Janet is a leadership instructor for the Executive Development Center at Bryant University and is a Certified Professional Behavioral Analyst with Target Training International.  Janet served as a TRACS instructor at Rhode Island College Outreach, where she trained adults in transition to earn their customer service certification; and she continues to serve the Outreach Program training TRAIT, TRAMA, and TRABAC students.  Janet has been a long-time member of International Customer Service Association and served as president of the Customer Service Society of Southeastern New England.  She is a member of the American Society for Training & Development, an ambassador for the United Regional Chamber of Commerce, a Bishop Feehan High School Affinity Partner and a volunteer for the Literacy Center in Attleboro.   Janet served as a co-chair for the Greater Attleboro Area Relay for Life in 2004.

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