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Competent, indepth consulting for your ever-changing organization

Peak Performers can help you identify more efficient and effective ways to interact with your customers. Our integrated approach to problem-solving includes a full range of consulting services, including:

  • Customer satisfaction surveys
  • Needs assessment
  • Assess customer service skills and productivity
  • Evaluate, design and implement cross-functional customer satisfaction measures
  • Devise procedures to promote two-way customer communication
  • Develop and conduct customized training programs
  • Mystery shopping
  • Process improvements for improved service
  • Measuring tools for service error identification and productivity
  • New hire training and train-the-trainer design
  • Small call center start-up process & other needs
  • Recognition ideas for creating and improving service excellence company-wide
  • Tools for satisfying internal customers
  • Customer service start up
  • Individualized training for managers and supervisors
  • Ask about other tools assessments & implementations available

We'll help you make your organization a high-impact, market-savvy team, focused on meeting and exceeding your customers' expectations.


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| Portrait of Janet by Seth Jacobson

TRAINING & CONSULTING
Customer Service Programs
Customer Service Certification
Leadership & Professional Development Training
Consulting Services
Workshops
Mystery Shopper
About Peak Performers
About Janet M. Letourneau
In the News

 

 

"Janet quickly grasped the complexity of our organization and understood the user-friendly importance for our special volunteer program. Her competence, coupled with her sense of humor and excellent interpersonal skills quickly made Janet an integral part of out team." M.S. - American Cancer Society

 

Feb 5, 2008 | Leadership Series
Am I Leading or Managing?
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Jun 17, 2008 | Leadership Series
Managing Up! Understanding Your Boss!
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Sep 9, 2008 | Leadership Series
Your Integrity and It's Impact!
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Oct 7, 2008 | Leadership Series
Building Effective Teams - The Vital Elements!
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