Frontline Series | Leadership Series [workshops are listed by date]
Frontline Customer Service & Leadership Training
The Leadership Series is designed for professionals who are in leadership positions such as supervisors, managers, and small business owners. The Frontline Series is especially beneficial, but not limited to, customer service representatives and administrative staff.
The following workshops are offered for the dates listed. If you are interested in bringing other programs to your business, please refer to the Training & Consulting sections for additional topics, and contact us for scheduling a consultation to customize your training program.
UPCOMNG WORKSHOPS
MARCH 9, 2010 : LEADERSHIP SERIES
Am I Leading or Managing?
Managing day-to-day activities is one thing; while leading your team to success is another! This session will cover the key differences between the two and each participant will take a simple survey during the session, which will provide hearty discussion among the participants.
REGISTER
JUNE 8, 2010 : FRONTLINE SERIES
Difficult Customers = Loyal Customers
Are you struggling with difficult customers? Do you want to run and hide the moment you see or hear a tough customer coming your way? Turning the tough customers into loyal fans is easy once you know the tricks of the trade!
REGISTER
OCTOBER 5, 2010 : LEADERSHIP SERIES
Leading the Charge for Service-Focused Teams!
Turbulent times create more challenges for serving customers effectively and efficiently. The pressure continues to “do more with less.” Is your team energized? How well are you keeping your team focused on the customer? Do you have a mission that has impact? Are you an “artful service leader”? These questions will be addressed, along with creating awareness for ‘fabled service leadership,’ missions that have impact, and what you can do to inspire others toward service.
REGISTER
NOVEMBER 9, 2010 : FRONTLINE SERIES
“P.O.W.E.R. UP for SERVICE!”
What is your P.O.W.E.R.? How often do you go the extra mile? Do you understand the key differences for very good, excellent and WOW transaction? Walk away with a whole new perspective about customer service and learn more about your P.O.W.E.R.!
REGISTER
"What I liked best about the program is that Janet reminded us of the power we have as frontline people."
Y.M. - Textron Financial
"Janet is a dynamic presenter. She held my attention throughout the entire session and made the information immediately absorbable."
E.A. - Symbio Designs
"Good ability to get the point accross to the group. I liked the tips and the interaction with group members."
M.F. - North Safety
MARCH 9, 2010
Am I Leading or Managing?
_______________________________
JUNE 8, 2010
Difficult Customers = Loyal Customers
_______________________________
OCTOBER 5, 2010
Leading the Charge for Service-Focused Teams!
_______________________________
NOVEMBER 9, 2010
P.O.W.E.R. UP for SERVICE!